Team & Service Policy

At HOI TONG TRADING CO., LIMITED, we believe that great service begins with a knowledgeable and passionate team. Our commitment to quality, transparency, and customer satisfaction is at the heart of everything we do.

1. Our Team

We are proud to have a dedicated team of gardening enthusiasts, product specialists, and logistics professionals who work together to deliver the best possible experience to every customer.

🌿 Expertise You Can Trust

  • Our product team carefully selects gardening supplies that meet our standards for quality and safety.
  • Our horticulture advisors stay updated with the latest planting trends, organic methods, and eco-friendly practices.
  • Our customer service team is trained to answer all gardening-related questions with patience and professionalism.

🌎 Passionate About Green Living

We are not just sellers — we are also gardeners, growers, and green space advocates. Our passion drives us to help customers build vibrant and sustainable gardens, balconies, rooftops, and landscapes.

2. Service Commitments

We aim to deliver reliable, responsive, and respectful service at every stage of your journey with us.

✅ Before Your Order

  • Clear and detailed product descriptions
  • Accurate stock availability
  • Fast response to pre-sale inquiries (usually within 24 hours)

📦 During Order Processing

  • Orders packed with care using safe and secure materials
  • Accurate fulfillment and timely dispatch
  • Real-time tracking and delivery updates (when available)

🤝 After-Sales Support

  • Friendly return and exchange policies
  • Prompt handling of damaged, defective, or missing items
  • Continuous customer care via email and phone

3. Customer Satisfaction Guarantee

We’re committed to your satisfaction. If you are not happy with any part of your shopping experience, let us know and we’ll do our best to resolve the issue swiftly and fairly.

4. Service Hours

Our customer service team is available:

  • Monday to Saturday: 9:00 AM – 6:00 PM
  • Sunday and Public Holidays: Closed

We respond to emails within 1–2 business days.

5. Community Engagement

As a local Hong Kong business, we support:

  • Urban gardening and green space initiatives
  • Workshops and tips for new gardeners
  • Educational outreach for schools and community groups

We believe gardening has the power to connect people and improve well-being.

6. Contact Our Team

Have a question, feedback, or a special request? We’re always happy to help.

HOI TONG TRADING CO., LIMITED
📧 Email: jianjian1229@outlook.com
📞 Phone: +852 91625503
📍 Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong